1st Pan-European Congress/Zone Meeting Agenda

8th of November

5:30 pm Board of Directors Meeting
(dress code : Bussiness casual)
attendees :  UICH Board members , Zone Directors and country Presidents or representatives  if available
Topic :
Short presentation of the Zones
What are your achievements in your Zone
What to improve in your Zone
What more can your Zone do for the spirit of Les Clefs d’Or
The future of the Zone Meetings
Finish about : 7-7.30 pm

8pm : Dinner at the Intercontinental
( dress code: Bussiness casual)

MEDZONE Meeting of the 8 country representative with the leadership of Mr Frederico Barbarossa Zone Director


9th of November
Program  for all participants !
Dress code : casual, jeans  – uniform T-shirt will be given at the check in
9:00  Meeting begins welcome by the organizers ( Catalin, Tamas)
9:10 Welcome by the UICH Board member ( Virginia Casale, Simon Thomas)
9: 20 Presentation of  Ms. Rebecca Hawkins

Manager, Global Brand Management
InterContinental Hotels & Resorts

After the speech open forum  with the participants

11:00  coffe break
11:20   „Cultural diversity in countries”  lecture of :
Mr Helmut Schöffl (Austria)
International Honorary Member
UICH Les Clefs d’Or
Honorary President of Les Clefs d’Or Austria

American Express MTSI
Presentation of Mr. Aldo Giacomello ( Switzerland)
Honorary President UICH, Sages
13: 00 Lunch break
14:30  Presentation of Mr Endre Bartfai ( Hungary)

Professor of the Budapest Bussiness School

College of Commerce, Catering, Tourism
Concierge education in Europe, new challenges, opportunity
14:45  Group work

The participants are separated in small groups  with different colors, 15 pax/ group
Topic presented by Mr Frederico Barbarossa and Mr Tamas Ungar
That’s why we should ask us:
Where are we going to?
How are our guests changing?
How are we accepting technology in reference to the guest?
Are we still Concierges or simple numbers to be contacted for the services?
Are we still the main reference point for our guests?
Old School and New One: how do they compete in Europe?
But we should insist in discovering if:
We all have the right attitude to deal with our guests;
We are vendors or Concierges;
How good we are selling our location;
We are still an example for our colleagues;
We are going to prepare new generations to be a good Concierge;
And how we are going to do it…
16:00 Group representatives giving a short presentation about the group work.

16:30  Open discussion, questions-answers the microphone is yours.

Please share your problems, ideas with us.

18:00  End of the meeting